129 Daily Operations Jobs - Page 2

Company Overview Reliance Retail, India's largest and fastest growing retailer, offers a unique omni-channel presence across Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma, and Connectivity. Established in 2006, we provide unparalleled value, quality, and shopping experiences through a network of over 15,000 stores and diverse digital platforms. Our dedication to innovation, customer service, and strategic partnerships make us the preferred partner for leading brands. Visit us at our website. Job Overview We are seeking a proactive Department Manager to join our team in Nashik or Pune. This mid-level, full-time position requires candidates with 4 to 6 years of experience to oversee daily operations, drive sales, and deliver exceptional customer experiences. Your expertise in team leadership, product understanding, and store management will contribute to sustaining Reliance Retail's market dominance and growth trajectory. Qualifications and Skills Proven team leadership experience, with the ability to motivate and guide teams toward achieving sales and operational excellence. Comprehensive understanding of store product range, with the ability to communicate product benefits effectively to customers. Strong team leading and management skills, fostering a positive and productive workplace environment. Exceptional store marketing strategies to enhance customer engagement and drive sales. Expertise in customer management, with a focus on addressing customer needs and enhancing their shopping experience. In-depth knowledge of store operations, ensuring efficient workflow and retail best practices are maintained. Strong analytical skills to interpret sales and performance data and derive actionable insights. Proficiency in SAP and MS Office to manage store data, reporting, and communications effectively. Roles and Responsibilities Lead and supervise the department team to achieve sales targets and customer satisfaction goals. Oversee day-to-day store operations, ensuring an optimal customer shopping experience in alignment with the company’s standards. Implement effective merchandising and marketing strategies to maximize sales and profitability. Develop and maintain strong relationships with suppliers and brand partners to optimize product offerings. Analyze sales reports and customer feedback to identify areas for improvement and implement corrective actions. Ensure the store's compliance with all health and safety regulations and company policies. Coordinate with various departments to ensure stock levels are maintained to meet customer demand. Conduct regular team meetings to communicate store objectives, updates, and motivate staff toward achieving collective goals.

SUMMARY Join the legacy of Hilltop Granite a global leader in the stone industry. As their hiring partner, 2COMS Consulting brings you a chance to be part of something enduring and impactful. About the Company: Hilltop Granite is a global leader in natural and engineered stones, delivering premium quality to clients across the world since 1989. With a strong foundation in financial discipline and customer excellence, we offer a structured, growth-focused work environment. Join us to build your career with a company as enduring as the stones we supply. Job Title: Operations Manager Location: Bangalore, Karnataka Company: Hilltop Granite Employment Type: Full - Time Payroll: 2Coms Job Summary Hilltop Granite is seeking a proactive and experienced Operations Manager to oversee and streamline our daily operations. This role encompasses team leadership, office maintenance, human resources coordination, and effective communication with senior management to ensure operational excellence. Key Responsibilities Team Leadership: Supervise and mentor administrative and support staff, fostering a collaborative and efficient work environment. Allocate tasks, set performance goals, and conduct regular evaluations to ensure team productivity. Conduct regular team meetings to discuss progress, address issues, and plan for upcoming tasks. Office Maintenance: Ensure the office environment is safe, well-maintained, and conducive to productivity. Coordinate with vendors and service providers for facility management, including cleaning, repairs, and equipment maintenance. Oversee the procurement and inventory management of office supplies and equipment. Human Resources Coordination: Assist in recruitment processes, onboarding, and training of new employees. Maintain employee records, manage attendance, and oversee payroll processing. Implement HR policies and ensure compliance with labor laws and company regulations. Coordinate employee engagement activities and address employee grievances effectively. Administrative Oversight: Manage office supplies inventory and procurement. Organize company events, meetings, and other office activities. Develop and implement office policies and procedures to enhance operational efficiency. Oversee document management and ensure confidentiality of sensitive information. Coordination with Senior Management: Act as a liaison between the office staff and senior management, providing regular updates and feedback. Prepare and present operational reports, highlighting key performance indicators and areas for improvement. Assist in strategic planning and execution of company initiatives. Additional Responsibilities: Ensure compliance with health and safety regulations within the office premises. Manage vendor relationships and negotiate contracts for office services. Coordinate travel arrangements and logistics for employees as needed. Implement and monitor performance management systems. Handle special projects and assignments as directed by senior management. Qualifications Education: Bachelor’s degree in Business Administration, Management, or a related field. An MBA is preferred. Experience: Minimum of 5 years in operations management or a similar role, preferably within the manufacturing or construction industry. Skills: Strong leadership and team management abilities. Excellent organizational and problem-solving skills. Proficiency in office management software and HR systems. Effective communication and interpersonal skills. Knowledge of local labor laws and compliance requirements.

Job Description: As an Assistant Manager in the GL & FA_WUSA_SME_GCC department, you will be responsible for managing and overseeing the daily operations of the accounting department. This includes monitoring and analyzing accounting data and produce financial reports or statements, establishing and enforcing proper accounting methods, policies, and principles, and meeting financial accounting objectives. You will also be expected to lead and direct the work of others. Principal Accountabilities: Manage and oversee the daily operations of the accounting department including: - Month and end-year process - Accounts payable/receivable - Cash receipts - General ledger - Payroll and utilities - Treasury, budgeting - Cash forecasting - Revenue and expenditure variance analysis - Capital assets reconciliations - Trust account statement reconciliations, - Check runs - Fixed asset activity - Debt activity Monitor and analyze accounting data and produce financial reports or statements. Establish and enforce proper accounting methods, policies, and principles. Coordinate and complete annual audits. Provide recommendations for improving systems and procedures and initiate corrective actions. Assign projects and direct staff to ensure compliance and accuracy. Meet financial accounting objectives. Ensure an accurate and timely monthly, quarterly, and year-end close. Supports budget and forecasting activities. Collaborates with the other department managers to support overall department goals and objectives. Advises staff regarding the handling of non-routine reporting transactions. Responds to inquiries from the Director of Finance, and other finance and firm-wide managers regarding financial results, special reporting requests, etc. Work with the Controller to ensure a clean and timely year-end audit. Supervise the general ledger group to ensure all financial reporting deadlines are met. Assist in the development and implementation of new procedures and features to enhance the workflow of the department. Provide training to new and existing staff as needed. Handle personnel issues relating to staff conflicts, absenteeism, performance issues, etc. Work with each direct report to establish goals and objectives for each year and monitor and advise on the progress to enhance the professional development of staff. Support Controller with special projects and workflow process improvements.

Reports To : Managing Director Job Summary The Personal Assistant (PA) to the Managing Director plays a crucial role in supporting the executive in daily operations and managing schedules. This position requires exceptional organizational skills, a high level of discretion, and the ability to work in a fast-paced environment. The PA will act as a gatekeeper and liaison between the Managing Director and various stakeholders. Key Responsibilities Manage the Managing Directors calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and organize documents, reports, and presentations for meetings. Handle correspondence, including emails and phone calls, ensuring timely responses. Act as the primary point of contact for internal and external communications. Liaise with staff, clients, and other stakeholders on behalf of the Managing Director. Maintain confidentiality and professionalism in all communications. Assist in the coordination of special projects and initiatives as directed by the Managing Director. Track project deadlines and deliverables, ensuring timely completion. Prepare agendas and minutes for meetings, ensuring follow-up on action items. Organize logistics for meetings, including venue arrangements and catering. Conduct research and compile information relevant to the Managing Directors projects and priorities. Provide insights and recommendations based on findings. Oversee office supplies and equipment, ensuring everything is adequately stocked and functioning. Assist in creating a positive office environment. Qualification Bachelors degree in Business Administration or a related field preferred. 8+ years of experience as a Personal Assistant preferably in a corporate environment.

Kaliberr bioscience pvt ltd is looking for Store Manager to join our dynamic team and embark on a rewarding career journey A store manager is a professional responsible for overseeing the daily operations of a retail store or chain of stores Staff Management: Store managers are responsible for hiring, training, and managing staff, including sales associates, cashiers, and supervisors They must ensure that employees are knowledgeable about products, services, and store policies, and that they provide excellent customer service Inventory Management: Store managers are responsible for monitoring inventory levels, placing orders for products, and ensuring that the store has sufficient stock to meet customer demand They must also track sales trends to anticipate future inventory needs

A Branch Manager at Finovest Group is responsible for overseeing the daily operations of a branch office, ensuring adherence to company policies, and driving business growth Key responsibilities include: Team Leadership: Manage, train, and motivate branch staff to achieve performance targets and deliver exceptional customer service. Operational Oversight: Ensure efficient branch operations, including compliance with regulatory requirements and internal procedures. Business Development: Identify and pursue opportunities to expand the client base, enhance revenue streams, and promote Finovest Group's financial products and services. Financial Management: Monitor branch financial performance, prepare reports, and implement strategies to meet or exceed financial goals. Customer Relationship Management: Build and maintain strong relationships with clients, addressing their needs and resolving any issues promptly. Requirements Experience from similar profile

Modification and ProjectsInvolved in new project activitiesInvolved in modification activitiesSupport to Instrumentation team for project activities pre requisite Daily Operations Preventive Maintenance of autoclaves, fermenters, TFF systems, process vessels, blast freezers, CIP vessels, homogenizers, mixers, CIP trolleys, LAFUs, BSC, Cold rooms, Refrigerators etc General Notifications and breakdown notification closures3 General notification planned for closure relate to new requirement Breakdown activities critical (W/o notifications) Related to autoclave door issue, agitator seal related issue, breakdown of equipment Project activities/new initiative/continuous improvement/safety related activities (Buddy system required) Facility maintenance and MMA related activities FMDs manual reading recording and monitoringCurrent Manpower Resource 3nos3 Person Shift Technician (One in each (A/B/C)

Helaros Ventures LLP iyasya SpaTso Salon is looking for Spa Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Reports To : Managing Director Job Summary The Personal Assistant (PA) to the Managing Director plays a crucial role in supporting the executive in daily operations and managing schedules. This position requires exceptional organizational skills, a high level of discretion, and the ability to work in a fast-paced environment. The PA will act as a gatekeeper and liaison between the Managing Director and various stakeholders. Key Responsibilities Manage the Managing Directors calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and organize documents, reports, and presentations for meetings. Handle correspondence, including emails and phone calls, ensuring timely responses. Act as the primary point of contact for internal and external communications. Liaise with staff, clients, and other stakeholders on behalf of the Managing Director. Maintain confidentiality and professionalism in all communications. Assist in the coordination of special projects and initiatives as directed by the Managing Director. Track project deadlines and deliverables, ensuring timely completion. Prepare agendas and minutes for meetings, ensuring follow-up on action items. Organize logistics for meetings, including venue arrangements and catering. Conduct research and compile information relevant to the Managing Directors projects and priorities. Provide insights and recommendations based on findings. Oversee office supplies and equipment, ensuring everything is adequately stocked and functioning. Assist in creating a positive office environment. Qualification Bachelors degree in Business Administration or a related field preferred. 8+ years of experience as a Personal Assistant preferably in a corporate environment.

About the Role: We are looking for a proactive and street-smart Office Admin Executive to join our offline center in Malleshwaram, Bengaluru. This role requires a reliable and organized individual who can manage day-to-day office operations efficiently. The ideal candidate will be someone who is fluent in Kannada and can communicate well in English or Hindi. Key Responsibilities: Oversee daily administrative operations of the center Manage office supplies, cleanliness, and basic facility maintenance Coordinate with vendors, staff, and external partners Maintain records, files, and handle basic documentation Provide support during events, sessions, and client visits Handle basic billing, petty cash, and expense tracking Act as a point of contact for walk-in clients or visitors Ensure smooth functioning of the office on all working days Requirements: Language: Fluency in Kannada is a must; proficiency in English or Hindi Personality: Street-smart, proactive, and dependable Experience: Prior admin or operations experience is a plus Location Preference: Candidates residing in or near Malleshwaram Availability: Comfortable with a 6-day work week

Job Summary We are seeking a dedicated and detail oriented Team Leader Operations with 4 to 5 years of experience in Accounts Receivable The ideal candidate will have a strong understanding of revenue cycle management and be able to effectively manage a team in a hybrid work model This role requires night shift availability and does not require travel Responsibilities Manage and oversee the daily operations of the accounts receivable team Ensure timely and accurate processing of accounts receivable transactions Monitor and analyze accounts receivable data to identify trends and areas for improvement Implement strategies to reduce outstanding receivables and improve cash flow Collaborate with other departments to resolve billing and payment issues Provide regular reports on accounts receivable performance to senior management Develop and maintain policies and procedures for accounts receivable processes Train and mentor team members to ensure high performance and professional growth Utilize denial processing and provider credentialing knowledge to enhance operational efficiency Ensure compliance with company policies and regulatory requirements Address and resolve any escalated issues related to accounts receivable Foster a positive and productive work environment within the team Utilize revenue cycle management expertise to optimize financial outcomes Qualifications Possess a strong background in accounts receivable with 1 to 5 years of relevant experience Demonstrate knowledge of denial processing and provider credentialing Have experience in revenue cycle management and accounts receivables Exhibit excellent analytical and problem solving skills Show proficiency in using accounts receivable software and tools Display strong communication and interpersonal skills Be able to work effectively in a hybrid work model and night shift Demonstrate the ability to lead and motivate a team Have a keen eye for detail and accuracy Show a commitment to continuous improvement and professional development Be adaptable and able to handle multiple priorities Exhibit strong organizational and time management skills Maintain a high level of integrity and confidentiality

Job Summary We are seeking a highly motivated and experienced Team Lead- Ops with 4 to 5 years of experience in Standard Order to Cash. The ideal candidate will have a strong background in Provider Calling Order Entry (DME Supplies) Eligibility & Benefit Verification and Provider domains. This hybrid role requires excellent organizational and communication skills to ensure seamless operations and drive team success. Responsibilities Lead the team in managing the Standard Order to Cash process to ensure timely and accurate order fulfillment. Oversee the daily operations of the team ensuring adherence to company policies and procedures. Provide guidance and support to team members in Provider Calling Order Entry (DME Supplies) and Eligibility & Benefit Verification. Monitor team performance and implement strategies to improve efficiency and productivity. Collaborate with cross-functional teams to resolve any issues related to order processing and customer service. Ensure compliance with industry regulations and company standards in all operational activities. Conduct regular team meetings to discuss progress address concerns and share best practices. Develop and maintain strong relationships with providers and other stakeholders to facilitate smooth operations. Analyze data and generate reports to track team performance and identify areas for improvement. Implement process improvements to enhance the overall efficiency of the Order to Cash cycle. Provide training and development opportunities for team members to enhance their skills and knowledge. Ensure accurate and timely documentation of all operational activities and transactions. Support the team in achieving their individual and collective goals contributing to the overall success of the company. Qualifications Must have experience in Standard Order to Cash processes. Should have domain knowledge in Provider Calling Order Entry (DME Supplies) and Eligibility & Benefit Verification. Must possess strong organizational and communication skills. Should have the ability to lead and motivate a team effectively. Must be proficient in data analysis and report generation. Should have a keen eye for detail and a commitment to accuracy. Must be adaptable to a hybrid work model and comfortable with day shifts. Should have a proactive approach to problem-solving and process improvement. Must be able to collaborate effectively with cross-functional teams. Should have a strong understanding of industry regulations and compliance requirements. Must be committed to continuous learning and professional development. Should have excellent interpersonal skills to build and maintain relationships with stakeholders. Must be able to work independently and as part of a team to achieve common goals.

Max Life Insurance Company Limited is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey Supervises daily operations and team performance Assists in strategic planning and business development Ensures compliance with company policies and procedures Supports senior management in decision-making

Max Life Insurance Company Limited is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey Supervises daily operations and team performance Assists in strategic planning and business development Ensures compliance with company policies and procedures Supports senior management in decision-making

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-5 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and promptly resolve client queries and issues. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience in relationship management within the BFSI industry. Strong understanding of financial products and services, including savings accounts, loans, and investments. Excellent communication and interpersonal skills to build strong relationships with clients and colleagues. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with small finance banks or similar institutions is an advantage.

Key Responsibilities: - Assist in Telecalling and Telesales - Participate in training sessions to learn about our products/services and company processes. - Collaborate with team members on various projects and initiatives. - Provide support in daily operations and administrative tasks as needed. - Contribute ideas and insights to improve team performance and processes. - Maintain accurate records and documentation. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Positions : Manager/Assistant Manager Location: Rajkot Startup Studio, Rajkot Preferred Experience : 0-2 years in the entrepreneurial ecosystem Eligibility: Open to all graduates Roles & Responsibility: Incubation manager will be responsible for enabling strategic guidance to entrepreneurs in areas such as business modelling, sales and marketing, financing, fundraising, overall strategy, and operations. Application Deadline : Within 07 days Send your resume to: dydirector.pierc@paruluniversity.ac.in

We are looking for a highly skilled and experienced Branch Manager to lead our Mutual Funds team in Equitas Small Finance Bank Ltd. The ideal candidate will have a strong background in BFSI, with 3-8 years of experience. Roles and Responsibility Manage and oversee the daily operations of the branch, ensuring efficient service delivery. Develop and implement strategies to boost mutual fund sales and customer acquisition. Lead and motivate a team of relationship managers to achieve business objectives. Build and maintain strong relationships with customers, providing excellent customer service. Monitor and analyze market trends, competitor activity, and customer feedback to inform business decisions. Ensure compliance with regulatory requirements and industry standards. Job Requirements Proven experience in BFSI, preferably in mutual funds or a related field. Strong leadership and management skills, with the ability to motivate teams. Excellent communication and interpersonal skills, enabling strong customer relationships. Ability to analyze market trends and make informed business decisions. Strong problem-solving and decision-making skills, with attention to detail. Experience working in a fast-paced environment, prioritizing tasks effectively. Location - Pollachi,Ulundurpettai,Coimbatore,Erode

We are looking for a highly skilled and experienced Branch Manager to lead our Mutual Funds team in Equitas Small Finance Bank Ltd. The ideal candidate will have a strong background in BFSI, with 5-10 years of experience. Roles and Responsibility Manage and oversee the daily operations of the branch, ensuring efficient service delivery. Develop and implement strategies to boost mutual fund sales and customer acquisition. Lead and motivate a team of relationship managers and support staff to achieve business objectives. Build and maintain strong relationships with customers, providing excellent customer service. Monitor and analyze market trends, competitor activity, and customer feedback to identify improvement opportunities. Collaborate with internal stakeholders to develop and implement business plans and initiatives. Job Requirements Strong knowledge of mutual funds products and services, including investment principles and practices. Excellent leadership and management skills, with the ability to motivate and inspire a team. Proven track record of achieving sales targets and driving business growth. Strong communication and interpersonal skills, enabling building rapport with customers and colleagues. Ability to analyze market trends and competitor activity, making informed decisions. Strong problem-solving and decision-making skills, with attention to detail and accuracy.

We are looking for a skilled professional with 9 to 11 years of experience to join our team as an Assistant Branch Manager - MLAP in Equitas Small Finance Bank Ltd. Roles and Responsibility Manage and oversee the daily operations of the branch, ensuring efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead and motivate a team of sales professionals to achieve business targets. Build and maintain relationships with key stakeholders, including customers, partners, and regulatory bodies. Monitor and control expenses to ensure cost-effectiveness and profitability. Identify and mitigate risks associated with lending activities. Job Requirements Strong knowledge of BFSI industry trends and regulations. Excellent leadership and management skills with the ability to inspire teams. Proven track record of achieving business targets and driving growth. Strong analytical and problem-solving skills with attention to detail. Effective communication and interpersonal skills to build strong relationships. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled professional with 5-7 years of experience to join our team as an Area Operations Manager in Equitas Small Finance Bank Ltd, located in the BFSI industry. Roles and Responsibility Manage and oversee daily operations of the bank's branches. Develop and implement strategies to improve operational efficiency and customer satisfaction. Supervise and guide branch staff to ensure excellent service delivery. Monitor and control expenses to maintain cost-effectiveness. Foster strong relationships with customers and stakeholders to promote business growth. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Strong understanding of banking operations and regulations. Excellent leadership and management skills. Ability to analyze data and make informed decisions. Effective communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Experience in managing teams and driving results-oriented performance.

We are looking for a highly motivated and experienced Business Development Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have a strong background in BFSI and 1 to 6 years of experience. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and expand existing customer base. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to stay ahead in the industry. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong knowledge of BFSI industry and its regulations. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience in managing and leading teams to achieve business objectives. Familiarity with financial products and services offered by banks and financial institutions.

Role & responsibilities O verseeing daily operations Managing staff Implementing policies Coordinating with departments Preferred candidate profile Male Candidates Only *** INSTITUTION EXPERIENCE PREFERED ***

healthy roots is looking for Store Manager to join our dynamic team and embark on a rewarding career journey A store manager is a professional responsible for overseeing the daily operations of a retail store or chain of stores Staff Management: Store managers are responsible for hiring, training, and managing staff, including sales associates, cashiers, and supervisors They must ensure that employees are knowledgeable about products, services, and store policies, and that they provide excellent customer service Inventory Management: Store managers are responsible for monitoring inventory levels, placing orders for products, and ensuring that the store has sufficient stock to meet customer demand They must also track sales trends to anticipate future inventory needs

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects