Customer Value/ Support Specialist(For Well Known MNC)

Careerlink Consultants

4 - 9 years

12 - 15 Lacs

pune

Posted:None| Platform:

Apply

Skills Required

customer support customer service customer complaints customer value customer management customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

As a Customer Value Specialist and Inside Sales Team Member for Key Customers you will become the architect of customer relationships. Your main responsibility will be to enhance the customer experience for our key customers, acting as a consultant and problem solver.

Your ever-changing "daily business":

Elevate our most important customers to a whole new level by monitoring their operational activities and improving their customer experience
You will work hand in hand with our field sales team to realize customer development plans
Between inquiries, orders and complaints, you will maintain an overview and ensure that contracts meet the agreed conditions
In day-to-day operations, you collect and maintain data and proactively analyze it to identify trends and patterns that help improve products and services
By monitoring KPIs and SLAs, you will initiate projects as required and accompany our customers on a journey of strategic development
You will become a cross-selling and upselling professional to drive our value-added services and ensure maximum data quality
Instead of just being there you will actively participate in sales meetings and events with key customers
You know what our customers want - even before they know it themselves

Preferred candidate profile

SAP/EBP and Office365 and our CRM system
Preferable Bachelor degree or relevant qualifications in Business Administration or Engineering
Work experience of 3 to 8 years

More Jobs at Careerlink Consultants

RSM After market Sales Manager (For well Auto ancillary known MNC)

Chennai, Bengaluru

10 - 15 yrs

INR 20 - 30 Lacs

Director Manufacturing engineering (Technical Services) India Head

Pune

25 - 30 yrs

INR 80 - 100 Lacs

Manager /Sr Manager Sales ( Capital Equipment For F&B)-For MNC

Pune

6.0 - 11.0 yrs

INR 15 - 22 Lacs

Quality Head (for Shirwal)- For Auto ancillary

Pune

12.0 - 20.0 yrs

INR 25 - 30 Lacs

Process Engineering ((Sr. Exe/ MGR / Sr.MGR)- For Boiler /Power sector

Kolkata, Pune

7.0 - 12.0 yrs

INR 20 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.