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CSA Professional

CSA Professional

Firstsource

0 - 4 years

2 - 6 Lacs

chennai

Posted:1 hour ago| Platform:

Apply

Skills Required

csa customer satisfaction customer service customer complaints upsell

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced CSA Professional to join our team at Firstsource Solutions Ltd. The ideal candidate will have a strong background in customer service and experience with computer systems.

Roles and Responsibility

Provide excellent customer service through various communication channels.
Manage and resolve customer complaints professionally and courteously.
Collaborate with internal teams to improve overall customer satisfaction.
Analyze customer feedback and suggest improvements to processes or procedures.
Develop and maintain knowledge of company products and services.
Identify opportunities to upsell or cross-sell products or services.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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CSA Professional