Customer Support Team Lead

Job Description

Company Description Learningshala.in is a distance learning portal providing information on various distance courses offered by top universities in India and abroad. We offer reliable information on distance learning courses and universities to help students make informed decisions. Our dedicated team of admission counselors assists students in gaining admission to top-notch universities. Role Description This is a full-time on-site role for a of Leader Customer Relationship Management located in Delhi, India. The Customer support team leader will be responsible for customer retention, analytical skills, team management, market segmentation, and enhancing the overall customer experience. What We're Looking For: ✅ Proven experience in CRM strategy & operations within the EdTech domain ✅ Expertise in customer lifecycle management, lead nurturing, and retention strategies ✅ Strong command over CRM tools, automation platforms, and data analytics ✅ Ability to collaborate cross-functionally with sales, product, and marketing teams ✅ A customer-first mindset with innovative ideas to enhance learner experiences