Customer Support Specialist

Job Title

Location:

Shift Timing:

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Week Offs:

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.

Key Responsibilities

• Manage inbound and outbound calls for international customers
• Provide prompt and accurate solutions to customer queries
• Maintain detailed call records and update CRM systems
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Collaborate with team members to improve service delivery

Eligibility Criteria

• Education:

• Graduates (Freshers are welcome with excellent communication skills)
• HSC (12th pass) candidates with

  minimum 6 months of voice process experience

Skills:

• Excellent verbal communication in English
• Strong interpersonal and problem-solving abilities
• Basic computer proficiency
• Willingness to work in rotational shifts including night hours

Perks & Benefits

• Competitive salary and incentives
• Paid training and skill development programs
• Growth opportunities within the organization
• Supportive and inclusive work environment