Job
Description
You will be the first point of contact for customers through multiple channels, including phone, email, live chat, and social media. Your responsibilities will include: - Answering customer inquiries, addressing concerns, providing information on products and services, and resolving issues promptly. - Troubleshooting and resolving customer complaints or technical issues in a professional and efficient manner. - Recording and tracking customer interactions, feedback, and complaints in the CRM system, ensuring accurate and up-to-date information. - Collaborating with other departments to resolve more complex customer issues or escalating when necessary. - Providing product recommendations and guidance to customers to enhance their experience. - Maintaining a thorough understanding of company products, services, policies, and procedures to assist customers effectively. - Staying informed of updates, changes, or promotions regarding products and services. - Achieving key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Following up with customers to ensure issues are fully resolved and providing additional support if needed. - Striving to exceed customer expectations by delivering excellent service in a timely, friendly, and professional manner. Qualifications required for this role include: - High school diploma or equivalent required; associates degree or higher preferred. - Previous experience in a customer service role is preferred (1-3 years). - Excellent verbal and written communication skills. - Strong problem-solving and conflict-resolution abilities. - Ability to remain calm and professional during challenging customer interactions. - Proficiency with customer service software, CRM tools, and Microsoft Office Suite. - Attention to detail and strong organizational skills. - Ability to multitask and work in a fast-paced environment. The company observes UK Bank Holidays only and offers additional holidays at its discretion. This is a full-time position with a 5.5 days working week and a 6-month probation period for new hires. Yearly performance-based salary increments are provided. The job type is full-time with paid time off benefits. The work location is in person, and the schedule is in the UK shift. If you have experience with customer support software such as Zendesk or Freshdesk, familiarity with live chat, social media support, or phone support, and multilingual abilities, those would be considered as preferred skills for this role. You will be the first point of contact for customers through multiple channels, including phone, email, live chat, and social media. Your responsibilities will include: - Answering customer inquiries, addressing concerns, providing information on products and services, and resolving issues promptly. - Troubleshooting and resolving customer complaints or technical issues in a professional and efficient manner. - Recording and tracking customer interactions, feedback, and complaints in the CRM system, ensuring accurate and up-to-date information. - Collaborating with other departments to resolve more complex customer issues or escalating when necessary. - Providing product recommendations and guidance to customers to enhance their experience. - Maintaining a thorough understanding of company products, services, policies, and procedures to assist customers effectively. - Staying informed of updates, changes, or promotions regarding products and services. - Achieving key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Following up with customers to ensure issues are fully resolved and providing additional support if needed. - Striving to exceed customer expectations by delivering excellent service in a timely, friendly, and professional manner. Qualifications required for this role include: - High school diploma or equivalent required; associates degree or higher preferred. - Previous experience in a customer service role is preferred (1-3 years). - Excellent verbal and written communication skills. - Strong problem-solving and conflict-resolution abilities. - Ability to remain calm and professional during challenging customer interactions. - Proficiency with customer service software, CRM tools, and Microsoft Office Suite. - Attention to detail and strong organizational skills. - Ability to multitask and work in a fast-paced environment. The company observes UK Bank Holidays only and offers additional holidays at its discretion. This is a full-time position with a 5.5 days working week and a 6-month probation period for new hires. Yearly performance-based salary increments are provided. The job type is full-time with paid time off benefits. The work location is in person, and the schedule is in the UK shift. If you have experience with customer support software such as Zendesk or Freshdesk, familiarity with live chat, social media support,
