Position: Customer Support Executive Location: Plot No. 14 , Aeren Building, IT Park , Chandigarh - 160001 Employment Type: Full-Time Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift) Working Days: 5.5 days per week Probation Period: 3 months Cab Facility: Not provided Annual Increment: Performance-based yearly appraisal Job Summary: We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat. Provide accurate information about products and services. Resolve customer complaints efficiently and courteously. Maintain detailed records of customer interactions. Collaborate with internal teams to address complex issues. Meet performance metrics and contribute to team goals. Qualifications: Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass]. Excellent verbal and written communication skills in English. Proficiency in using computers and familiarity with CRM systems. Ability to work independently and as part of a team. Prior experience in customer service or a related field is preferred. Additional Information: Candidates should be prepared to work 5.5 days a week, including weekends if required. The initial 3-month probation period will assess performance and suitability. Annual salary increments will be based on performance evaluations. No transportation facilities (cab services) will be provided; candidates should arrange their own commute. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Paid time off Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person
Position: Customer Support Executive Location: Plot No. 14 , Aeren Building, IT Park , Chandigarh - 160001 Employment Type: Full-Time Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift) Working Days: 5.5 days per week Probation Period: 3 months Cab Facility: Not provided Annual Increment: Performance-based yearly appraisal Job Summary: We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat. Provide accurate information about products and services. Resolve customer complaints efficiently and courteously. Maintain detailed records of customer interactions. Collaborate with internal teams to address complex issues. Meet performance metrics and contribute to team goals. Qualifications: Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass]. Excellent verbal and written communication skills in English. Proficiency in using computers and familiarity with CRM systems. Ability to work independently and as part of a team. Prior experience in customer service or a related field is preferred. Additional Information: Candidates should be prepared to work 5.5 days a week, including weekends if required. The initial 3-month probation period will assess performance and suitability. Annual salary increments will be based on performance evaluations. No transportation facilities (cab services) will be provided; candidates should arrange their own commute. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Paid time off Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person
You will be working as a Google Ads Specialist at SGK Business Support Services in Chandigarh. Your primary responsibility will involve managing Google Ads campaigns, analyzing performance data, optimizing ads, and devising strategies to enhance ROI. Additionally, you are expected to have a proficient understanding of SEO. The ideal candidate should possess at least 4 years of experience in Google ads. To excel in this role, you should demonstrate expertise in Google Ads campaign management and optimization. Your analytical skills will be crucial in analyzing performance data and implementing effective strategies. Familiarity with Google Ads tools and platforms is essential, along with a solid background in digital marketing and advertising. The role requires excellent problem-solving abilities, along with strong communication and collaboration skills. Candidates with relevant certifications such as Google Ads certification will be preferred. A Bachelor's degree in Marketing, Advertising, Business, or a related field is also desirable for this position.,
As an eCommerce Specialist, you will be responsible for managing and optimizing our online store(s) on platforms like Shopify, WooCommerce, Magento, or similar eCommerce platforms. Your role will involve ensuring the smooth operation of the website, including product listings, inventory updates, pricing accuracy, and compelling content. Regularly updating and optimizing the product catalog will be essential to maintain accurate descriptions, images, and prices. Your focus will be on implementing strategies to drive sales and increase conversion rates, which may include A/B testing, promotions, and pricing adjustments. Monitoring and analyzing customer behavior on the site will help optimize product positioning, navigation, and overall user experience. Collaborating with the marketing team to launch sales campaigns, discounts, and seasonal promotions will be a key aspect of your role. In the realm of SEO and digital marketing, you will develop and execute SEO strategies to improve organic search rankings and drive traffic to the website. Working closely with the digital marketing team, you will coordinate paid advertising campaigns (e.g., Google Ads, Facebook Ads) and optimize them for performance. Utilizing email marketing to engage customers, promote products, and drive repeat business will also be part of your responsibilities. Analytics and reporting will play a significant role in your work, as you will regularly track key eCommerce metrics such as sales, traffic, conversion rates, and customer acquisition costs. Analyzing website performance and implementing improvements based on data insights using tools like Google Analytics and Shopify Analytics will be crucial. Additionally, preparing and presenting performance reports to stakeholders, offering actionable insights to improve sales and site performance, will be part of your routine. Ensuring a seamless and positive customer experience across all touchpoints, including the website, checkout process, and delivery, will be vital. Addressing and resolving customer inquiries related to online orders, returns, and product inquiries will be part of your role. Developing strategies to improve customer retention, such as loyalty programs, post-purchase follow-ups, and customer service enhancements, will also be on your agenda. In terms of inventory and order management, you will coordinate with the inventory and logistics teams to ensure accurate stock levels and timely order fulfillment. Monitoring orders and returns to maintain an efficient flow and reduce delays or issues will be essential for smooth operations. Qualifications & Skills: - Education: Bachelors degree in Marketing, Business, or a related field preferred. - Experience: Proven experience as an eCommerce Specialist or in a similar digital marketing/eCommerce role. Hands-on experience with eCommerce platforms (e.g., Shopify, Magento, WooCommerce) and tools like Google Analytics, SEO software, and email marketing platforms. Experience with digital marketing strategies, including paid search, display ads, email marketing, and social media. - Skills: Strong knowledge of SEO best practices and conversion rate optimization techniques. Analytical mindset with the ability to interpret data and turn it into actionable strategies. Detail-oriented, with excellent organizational and project management skills. Familiarity with the latest eCommerce trends, tools, and best practices. This is a full-time position with benefits including paid time off. The work schedule is in the UK shift, and the work location is in person.,
Company Description SGK Business Support Services specializes in providing offshore outsourcing solutions to ensure cost efficiency while delivering high-quality services. Our expertise helps clients optimize resources and enhance productivity while staying within budget constraints. We are committed to tailoring our services to meet the specific needs of each client, ensuring maximum effectiveness. Our innovative approach and dedication to excellence make us a trusted partner in the business support services industry. Role Description This is a full-time on-site role for a Google Ads Specialist based in Chandigarh. The Google Ads Specialist will be responsible for creating, managing, and optimizing Google Ads campaigns. Day-to-day tasks include keyword research, ad copy creation, bid management, performance analysis, and reporting. The specialist will also work on campaign strategy development, testing new features, and staying up-to-date with the latest trends in digital marketing. Qualifications Google Ads management, keyword research, and bid management skills Experience in creating compelling ad copy and performance analysis Proficiency in campaign strategy development and execution Ability to test new features and stay up-to-date with digital marketing trends Excellent analytical and problem-solving skills Strong attention to detail and organizational skills Experience in using Google Analytics and other tools for reporting Bachelor's degree in Marketing, Business, Communications, or related field preferred