Customer Support Executive

Job Description

Position: Customer Support Executive Location: Plot No. 14 , Aeren Building, IT Park , Chandigarh - 160001 Employment Type: Full-Time Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift) Working Days: 5.5 days per week Probation Period: 3 months Cab Facility: Not provided Annual Increment: Performance-based yearly appraisal Job Summary: We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat. Provide accurate information about products and services. Resolve customer complaints efficiently and courteously. Maintain detailed records of customer interactions. Collaborate with internal teams to address complex issues. Meet performance metrics and contribute to team goals. Qualifications: Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass]. Excellent verbal and written communication skills in English. Proficiency in using computers and familiarity with CRM systems. Ability to work independently and as part of a team. Prior experience in customer service or a related field is preferred. Additional Information: Candidates should be prepared to work 5.5 days a week, including weekends if required. The initial 3-month probation period will assess performance and suitability. Annual salary increments will be based on performance evaluations. No transportation facilities (cab services) will be provided; candidates should arrange their own commute. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Paid time off Schedule: UK shift Supplemental Pay: Overtime pay Work Location: In person