Customer Support Specialist

Job title: Customer Support Specialist

Company:

Location:

Experience Required:

Salary Range:

Working Hours(EST)

Type:

About Renaissance Jewel

Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service.

About the Role:

Sales & Customer Support Specialist

Key Responsibilities:

• Handle

  inbound customer inquiries

  via phone and live chat with professionalism and empathy.
• Provide detailed product information, assist with order status, returns, and after-sales service.
• Identify and act on

  sales opportunities

  during customer interactions.
• Maintain high standards of

  customer satisfaction (CSAT)

  and service level agreements (SLA).
• Accurately log all customer interactions in CRM systems.
• Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues.
• Mentor junior team members and contribute to best practices in customer engagement.

Required Skills & Experience:

• 6–10 years of experience in a

  call center or BPO

  environment, with a strong focus on

  inbound calls and live chat

  support.
• Minimum 2yrs of dealing with International clients
• Excellent

  verbal and written communication

  skills in English.
• Proficient in using

  CRM tools, live chat platforms

  , and ticketing systems.
• Comfortable with EST working Hours.
• Experience in

  luxury retail

  ,

  jewelry

  , or

  high-end lifestyle brands

  .
• Graduate degree preferred.