Customer Support Specialist

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  Respond to customer inquiries and requests via chat, email, and phone.

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  Serve as an expert on the Evermile Platform and assist customers with technical and operational problems.

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  Work hand-in-hand with customers, Delivery Partners, and internal team members to troubleshoot live delivery issues and successfully manage them to completion.

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  Work closely with our Engineering and Product teams to identify and implement improvements to our platform.

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  Continuously improve our processes and procedures to ensure we maximize efficiency and value to customers.

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  Take an active role in specific CS, product, and ops-related projects based on your abilities and interests.

What we’re looking for

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  2 years of experience in customer-facing support, CS, or Ops role, ideally with a tech company or marketplace operations.

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  Excellent customer-facing skills: Strong problem-solving skills, excellent communication, and interpersonal skills.

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  Highly motivated, flexible, proactive, and adaptable to change

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  Tech savvy, quick learner of new technologies and systems.

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  Familiarity with delivery management platforms or similar technology is a plus.

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  Flexibility in terms of working hours and days is required.

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  Experience in the UK market is important and preferred. It will help you understand our customers better and serve them more effectively.