Customer Support Specialist (Night Shift)

Job Title:

Location:

Shift Timing:

Job Summary:

Business License Coordinator

Key Responsibilities:

• Act as a communication bridge between internal teams in India and cross-functional departments in the US (Finance, Compliance, Operations, Legal, etc.) for all business licensing tasks.
• Coordinate and track license applications, renewals, and compliance requirements across multiple US states.
• Respond promptly to queries from US teams via email, calls, or collaboration tools (e.g., Slack, Teams).
• Maintain accurate records of licensing documents and update internal trackers.
• Ensure deadlines for license submissions and renewals are met, with regular follow-ups and proactive communication.
• Assist in gathering supporting documentation and resolving discrepancies with US stakeholders.
• Escalate any critical issues or delays in licensing tasks to the appropriate US teams.
• Contribute to process improvements and documentation for better coordination and efficiency.

Key Requirements:

• Excellent English communication skills

  – both spoken and written (US stakeholder communication experience preferred).

• Bachelor’s degree in any stream is required

  .
• 1–3 years of experience in a support or coordination role involving US clients or cross-functional teams.

• Proficiency in Microsoft Excel

  is mandatory (data entry, tracking, reporting).
• Comfortable working in

  night shift (9:00 PM – 6:00 AM IST)

  from the Vadodara office.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (especially Excel and Outlook); experience with project tracking tools is a plus.
• Ability to work independently and maintain a professional tone in high-pressure situations.

Preferred Skills:

• Prior exposure to business license, compliance, or administrative coordination roles.
• Familiarity with US business practices or legal documentation processes.