Customer Support Specialist

Responsibilities:

* Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions to their concerns
* Troubleshoot and resolve complex customer issues, escalating to senior team members when necessary* Collaborate with internal stakeholders to resolve customer complaints and improve overall customer experience* Develop and maintain thorough knowledge of products and services to provide expert guidance to customers* Identify and report trends, providing feedback to improve processes and procedures

Qualifications:

* 4+ years of experience in customer support, preferably in a fast-paced, dynamic environment
* Excellent communication and interpersonal skills, with a customer-centric approach* Strong problem-solving and analytical skills, with the ability to think critically and outside the box* Ability to work in a team environment, with a positive and adaptable attitude* Proficiency in CRM software and Microsoft Office applications

Male candiate must be preferred...

Immediate joiner are preferred...

Job Type: Full-time

Pay: ₹15,999.00 - ₹49,999.00 per month

Schedule:

• Night shift

Work Location: In person

Speak with the employer
+91 6284849960