Responsibilities: * Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions to their concerns * Troubleshoot and resolve complex customer issues, escalating to senior team members when necessary * Collaborate with internal stakeholders to resolve customer complaints and improve overall customer experience * Develop and maintain thorough knowledge of products and services to provide expert guidance to customers * Identify and report trends, providing feedback to improve processes and procedures Qualifications: * 4+ years of experience in customer support, preferably in a fast-paced, dynamic environment * Excellent communication and interpersonal skills, with a customer-centric approach * Strong problem-solving and analytical skills, with the ability to think critically and outside the box * Ability to work in a team environment, with a positive and adaptable attitude * Proficiency in CRM software and Microsoft Office applications Male candiate must be preferred... Immediate joiner are preferred... Job Type: Full-time Pay: ₹15,999.00 - ₹49,999.00 per month Schedule: Night shift Work Location: In person Speak with the employer +91 6284849960
Experience: 3 Years+ Location: Tangra, Amritsar Shift Time: 9:00 AM - 6:00 PM Responsibilities Design, develop, and maintain web applications using the MERS stack. Collaborate with cross-functional teams to define and implement application features. Write clean, maintainable, and efficient code following best practices. Conduct code reviews and provide constructive feedback to peers. Debug and troubleshoot application issues, ensuring high-quality performance. Stay up-to-date with emerging technologies and industry trends. Participate in agile development processes, including sprint planning and retrospectives. Requirements Proven experience as a MERS Stack Developer or similar role. Strong proficiency in MongoDB, Express.js, React.js, and Node.js frameworks. Familiarity with RESTful APIs and asynchronous programming. Experience with version control systems, preferably Git. Solid understanding of web security principles and best practices. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work collaboratively in a team environment. Job Type: Full-time Pay: ₹14,645.88 - ₹59,999.00 per month Schedule: Morning shift Work Location: In person
ITConnectUS is a global software development firm with a presence in various countries such as Singapore, Malaysia, Hong Kong, and India. Our primary focus is on providing global digital consultancy services to help brands deliver personalized customer experiences. **Role Overview:** As an AI Engineer at ITConnectUS, you will be responsible for developing and implementing AI models, with a specific focus on Large Language Models (LLMs). You will work on fine-tuning and training models for various applications and datasets. Additionally, you will design and build multi-agent systems for advanced video editing using AI. Your role will also involve working with open-source models, contributing to AI tool and library development, and applying deep learning techniques to optimize AI model efficiency and accuracy. **Key Responsibilities:** - Develop and implement AI models, focusing on Large Language Models (LLMs). - Fine-tune and train models for specific applications and datasets. - Design and build multi-agent systems for advanced video editing using AI. - Work with open-source models and contribute to AI tool and library development. - Apply deep learning techniques to enhance AI solution performance and optimize AI model efficiency and accuracy. - Proficiency in Python, TensorFlow, PyTorch, and relevant AI tools and libraries. - Strong communication skills to convey complex technical concepts to diverse audiences. **Qualifications Required:** - Proficiency in using Terraform for infrastructure and strong experience with Ansible for configuration management. - Hands-on experience with AWS cloud services. - Proficiency in using GitLab for CI/CD pipelines and scripting languages like Bash and Python. - Knowledge of containerization technologies such as Docker and Kubernetes. - Continuously improve infrastructure and processes to enhance system performance and efficiency and implement security best practices. If you have a passion and talent for solving complex problems in the field of AI, we invite you to contact us at CONTACTUS@ITCONNECTUS.COM (OR) +1 949-490-2468.,