Customer Support Specialist

Job Description – Customer Support Executive

Location: Delhi (On-site)
Job Type: Full-time
Experience: Minimum 1–2 years in CRM / Customer Support in a similar environment (D2C/E-commerce preferred)

About the Role

We’re hiring a sharp, dependable Customer Support Executive who has hands-on experience managing customer queries and working closely with internal teams. This role requires someone who can think on their feet, communicate clearly, and handle real-world situations with maturity and common sense.

Key Responsibilities

• Handle customer queries across different platforms such as Whatsapp, Social Media etc.
• Manage order-related escalations: exchanges, cancellations, refunds, address changes, etc.
• Work closely with logistics, warehouse & operations teams to resolve issues quickly.
• Monitor open cases and ensure timely follow-ups until resolution.
• Maintain organised data and documents via CRM software & sheets.
• Identify recurring issues and suggest practical improvements.
• Ensure professional, empathetic, and fluent communication at all times.

Requirements

• Must have prior Customer Support experience in D2C/e-commerce or fast-paced customer-facing environments.
• Excellent English & Hindi communication skills — written + verbal.
• Strong common sense, decision-making ability & professionalism.
• Ability to multitask under pressure and meet deadlines.
• Strong understanding of customer experience standards.
• Good teamwork skills — should coordinate smoothly with internal teams.
• Basic knowledge of Excel/Google Sheets & CRM tools.

Nice to Have

• Experience with order management, logistics follow-ups, and customer retention strategies.
• Experience handling high query volumes.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person