Customer Support Specialist

About Cuelearn Cuelearn is a forward-thinking math learning company that runs high-quality K-12 STEM tutoring programs for children around the world. Cuelearn’s flagship program Cuemath is one of the world’s leading math tutoring programs that has helped 200,000+ students in 50+ countries become great at math. Cuelearn was founded by Manan Khurma in 2013 and is backed by marquee investors. Job Summary We are seeking a dedicated and empathetic Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction As a Customer Service Associate you will be responsible for providing top-notch customer support through a chat-based platform. Responsibilities: Respond to customer inquiries via chat in a timely and professional manner. Diagnose and troubleshoot technical issues, providing clear and concise solutions. Maintain detailed and accurate records of customer interactions and transactions. Escalate complex issues to higher-level support or relevant departments as necessary. Ensure customer satisfaction by providing exceptional service and support. Collaborate with team members to improve overall customer service processes. Meet performance targets and KPIs set by the management team . Requirements : Proven experience in a customer service role, preferably in a chat-based support environment. Strong technical aptitude with the ability to troubleshoot and resolve technical issues. Excellent written communication skills with attention to detail. Ability to work independently and as part of a team. Strong problem-solving skills and a proactive approach to customer service. Flexibility to work night shifts and adapt to changing schedules. Familiarity with customer service software and tools (e.g., Freshchat) is a plus Preferred Qualifications: Bachelor’s degree or equivalent experience in a related field. Experience working in a technical support or SaaS environment. Multilingual proficiency is a plus. Show more Show less