Posted:1 week ago|
Platform:
Work from Office
Full Time
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
Process : Voice Process / Inbound Calls (WORK FROM OFFICE)
Job Type: Full Time
Industry : Banking
Location : Chennai
Shift Timing : This role is rotational shift and week offs 24/7 rotational shifts. Work hours for Women 6:30 am to 9:30 Pm rotational shifts, 2 days week off on rotational basis. Week offs Any Random 2 days off / No Fixed Consecutive Off.
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.
Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time
* Delivering service with requisite courtesy and accuracy
* Demonstrating complete onus to customers queries / problems
* Adhering to product and process requirements with nil errors
* Escalating customer issues to the right internal stakeholders
* Ensuring process efficiency and effectiveness
* Complying to service and sales guidelines
* Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Excellent English communication with good comprehension skills required.
Graduate with 2 years experience minimum
Post-graduate freshers from a recognized institution.(Freshers with Post Graduation can apply and should have passed in all semesters).
Overall 2- 4 years of total experience.
Candidate who can join immediately only are preferred.
Axis Bank
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