Customer Support Specialist

Job Summary -

• Handle Inbound calls
• Coordinating with Operations and other support functions for any help related on calls.
• Follow the guidelines set out for calls handling.
• All the KPI/KRA's assigned to be met.

Skills Required -

• Having strong verbal English language skills that enable the associate to conduct, comprehend, and manage difficult and free-flowing conversations on calls while also understanding and responding to each customer's expectations.
• Understanding and expertise with the required CRM tools.
• In order for the associate to understand the issues that the clients need resolved, they must be able to actively listen and ask meaningful questions in concise, understandable English.
• The capacity to communicate ideas clearly so that the client understands what the colleague is attempting to state.
• Capable of working both rotating and night shifts.
• Years of experience are necessary: 12 months of experience providing customer service, especially dealing with foreign customers.