Customer Support Specialist

As a Digital Media Senior Associate - Ads PODs at Google Operations Center, you will play a crucial role in providing prompt and efficient troubleshooting support to Customers and Account Managers. Your responsibilities will include coordinating with cross-functional teams to drive customer communications, product feedback, and technical issue resolution. You will educate customers on product usage, demonstrate excellent communication skills, and effectively manage your time while using departmental resources. - Coordinate with cross-functional teams to drive customer communications, product feedback, and technical issue resolution - Educate customers on product usage and demonstrate excellent communication skills - Manage time effectively while using departmental resources - Maintain acceptable performance metrics such as quality, productivity, and first contact resolution - Actively seek solutions through logical reasoning and data interpretation - Liaise with other functions and regional teams to resolve customer issues and questions The minimum qualifications for this role include: - Excellent written and verbal communication skills - Bachelor's degree or equivalent practical experience - Two to six years of customer support/troubleshooting experience using online advertising/analytics products - Strong customer service skills - Openness to working 24*7 operations over Email, Chat & Phone support Preferred qualifications include: - Experience in HTML, JavaScript, or SQL - Analytical mindset for recommending internal process improvements - Ability to prioritize high volumes of work under time pressure - Maintain a positive and professional demeanor - Effectively manage sensitive issues while portraying the company in a positive light You will be supported with competitive wages, comprehensive health care coverage, gender-neutral baby bonding leave, birth-parent maternity leave, and various insurance packages. Additionally, you will have access to free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups. To enhance your skills and prepare for interviews, it is recommended to take up the free Google Ads Certification. Join Google in this dynamic role where your contributions will help achieve the highest level of customer satisfaction.,