Customer Support Representative

As a Customer Support Representative at our company, your role will involve serving as the initial point of contact for customers. Your primary responsibilities will include: - Receiving and processing customer orders through various channels such as phone, email, and online platforms - Accurately entering orders into the system and ensuring all details are correct - Monitoring and tracking orders from initiation to completion, including fulfillment, shipping, and delivery - Proactively following up with customers regarding order status, backorders, and any potential delays - Responding to customer inquiries and resolving issues in a professional and timely manner - Collaborating with internal teams like Sales, Warehouse, and Logistics to facilitate smooth order fulfillment - Maintaining precise customer records and order documentation - Identifying and escalating complex or unresolved issues to the relevant departments - Contributing to the improvement of customer service processes and systems To excel in this role, you should meet the following qualifications: - High school diploma or equivalent; an associate or bachelor's degree is preferred - 1+ years of experience in customer service or order processing roles - Strong communication and interpersonal skills - High attention to detail and accurate data entry - Proficiency with order management software or CRM systems (e.g., Salesforce, SAP, or similar) - Ability to multitask, prioritize, and manage time effectively - Customer-first attitude and problem-solving mindset Join our team and be a part of our customer-focused environment where your contributions will play a crucial role in ensuring high customer satisfaction and efficient order processing.,