You will be working as a Customer Support Representative at our office located in Panchkula, Sector 22 IT Park. Your role will involve being the initial point of contact for our customers, ensuring exceptional service delivery by handling order placements, order entry management, and timely customer follow-ups. Your contribution will be vital in upholding high levels of customer satisfaction and facilitating a seamless order processing experience from start to finish. Your responsibilities will include receiving and processing customer orders via various communication channels such as phone, email, and online platforms. It will be crucial to accurately input orders into the system, verify all information for accuracy, and closely monitor the orders throughout the fulfillment, shipping, and delivery stages. Proactive communication with customers regarding order status, backorders, and any possible delays will be an essential part of your role. Additionally, you will be expected to address customer inquiries promptly and professionally, striving to resolve any issues that may arise. Collaboration with internal teams like Sales, Warehouse, and Logistics will be necessary to ensure efficient order fulfillment. Maintaining precise customer records, identifying complex issues for escalation, and contributing to the enhancement of customer service processes will also be key aspects of your responsibilities. To excel in this role, you should possess a high school diploma or equivalent, with an associate or bachelor's degree being preferred. A minimum of 1 year of experience in customer service or order processing roles is required. Strong communication skills, attention to detail, and proficiency in order management software or CRM systems such as Salesforce or SAP are essential. The ability to multitask, prioritize effectively, and exhibit a customer-centric approach with a problem-solving mindset will be valuable assets in this position.,
As a Customer Support Representative at our company, your role will involve serving as the initial point of contact for customers. Your primary responsibilities will include: - Receiving and processing customer orders through various channels such as phone, email, and online platforms - Accurately entering orders into the system and ensuring all details are correct - Monitoring and tracking orders from initiation to completion, including fulfillment, shipping, and delivery - Proactively following up with customers regarding order status, backorders, and any potential delays - Responding to customer inquiries and resolving issues in a professional and timely manner - Collaborating with internal teams like Sales, Warehouse, and Logistics to facilitate smooth order fulfillment - Maintaining precise customer records and order documentation - Identifying and escalating complex or unresolved issues to the relevant departments - Contributing to the improvement of customer service processes and systems To excel in this role, you should meet the following qualifications: - High school diploma or equivalent; an associate or bachelor's degree is preferred - 1+ years of experience in customer service or order processing roles - Strong communication and interpersonal skills - High attention to detail and accurate data entry - Proficiency with order management software or CRM systems (e.g., Salesforce, SAP, or similar) - Ability to multitask, prioritize, and manage time effectively - Customer-first attitude and problem-solving mindset Join our team and be a part of our customer-focused environment where your contributions will play a crucial role in ensuring high customer satisfaction and efficient order processing.,