Customer Support Representative

Company Overview:

Zenwork stands at the forefront of cloud/API-based Tax Automation and Governance, Risk Compliance (GRC) technology, pioneering the future of Tax Tech and GRC Automation. Our comprehensive suite of top-tier AI-SaaS solutions serve a vast clientele of over 500,000, providing effortless tax automation through our APIs for major enterprises. In terms of numbers, during the tax year 2022, we have reported over $413 Billion to the Internal Revenue Service, spanning over 30 million transactions for some of the globe's leading and most forward-thinking firms.

As a rapidly expanding digital compliance AI-SaaS Product company, Zenwork boasts a customer base that spans all sizes, partnering with industry giants like Intuit, Bill.com, Xero, and Sage Intacct. Recognized as one of the fastest-growing companies in the U.S. by Inc magazine and a consecutive Accountex award recipient, Zenwork has garnered significant acclaim.

Backed by Spectrum Equity Partners, Zenwork has successfully raised over $163M in funding, maintaining profitability as a late-stage entity with operations in both the U.S. and India.

Job Summary

As a Customer Support Representative at Zenwork, you will be the frontline in delivering exceptional customer service. Your role involves assisting customers with their inquiries, resolving issues, and ensuring a positive experience. You'll handle multiple tasks, such as answering questions via chat or email, and develop problem-solving skills to address customer needs efficiently. With comprehensive training, you'll gain the expertise to thrive in a fast-paced environment while consistently providing top-quality service.

This role also offers the chance to contribute to process improvements by suggesting new ideas. You'll need to be adaptable, as the job requires working in various shifts, including night shifts. If you're eager to learn, motivated to help others, and ready to embrace a dynamic work environment, this position is a great opportunity to start or grow your career.

Experience Level

Work Location

Shift

Education:

What you'll bring-

0-1 years of relevant customer experience or support experience

Excellent written and verbal communication skills

• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care

Responsibilities & Requirements

• Handle support inquiries via chat and email, switching between channels as needed based on business requirements
• Review, analyse, and process critical customer queries with precision to ensure customer satisfaction.
• Adhere to quality, compliance guidelines, and SLA requirements
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• Strong problem-solving and analytical skills
• Resolve customer complaints and issues in a professional and timely manner.
• Identify opportunities for process improvement and suggest solutions.