Customer Support Representative

Job Description

The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the good relationship with customer. Roles and Responsibilities : Handling inbound calls, outbound calls, emails, and chats • The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. Ability to build rapport in diverse workforce in a multicultural setting. Qualifications/Other Requirements 1. Any Graduate 2. Mandatory Biology subject in 12th standard. 3. 1-2 years’ experience in Tele-Calling or Voice Process 4. Healthcare candidates will be preferred. 5. Experience in health Industry 6. Females prefer Designation: Patient Relationship Officer Salary: 22,000/- to 25,000/- Monthly CTC Benefits: • Provident fund (PF) • Mediclaim Insurance Workdays per week: 6 days (Rotational Week off) Timing – 08:00am to 8:00pm (9 hours Shift) Contact – Yashika97170 08655 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Schedule: Day shift Education: Bachelor's (Preferred) Experience: Healthcare management: 1 year (Required) Language: Hindi (Preferred) English (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 16/06/2025