Customer Support Representative

Welcome to Open Mind Services Limited!

The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the good relationship with customer.

Roles and Responsibilities:

• Handling inbound calls, outbound calls, emails, and chats

• The candidate should be good in handling the sales query and convert into success.

• Strong knowledge of medical equipment.

• Deepening relationships with the existing customer base of the company.

• Should be able to provide customers with detailed information on products, services & offers.

• Ability to handle all customer queries and complaints and resolved with in TAT.

• Ability to up-sell a company product to the customers.

• Responsible to work upon undelivered cases and escalate wherever necessary.

• Handling escalation cases and resolving customer queries by coordinating with product and operations team.

• Ability to build rapport in diverse workforce in a multicultural setting.

Qualifications/Other Requirements

1. Any Graduate

3. 1-2 years’ experience in Tele-Calling or Voice Process

4. Healthcare candidates will be preferred.

5. Experience in health Industry

6. Females prefer

Workdays per week: 6 days (Rotational Week off) Timing – 08:00am to 8:00pm (9 hours Shift) Contact – Yashika – 97170 08655/9205844144

Company Name: Open Mind Services Limited B3- 825, 8 th Floor Spaze I Tech Park, Sohna Road Gurgaon

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time

Schedule:

• Day shift
• Rotational shift

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 01/07/2025