The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information. Rolls and Responsibilities * Associate will be responsible for handling incoming and outbound calls from customers/Patients. * Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints. * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM. * Associate must reply to those queries in a set format. * Responsible to book the doctor appointments on a web portal. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are: 1. Good communications skills 2. Ability to listen proactively 3. Problem solving skills 4. Ability to handle work well and maintain quality Qualifications/Other Requirements 1. Any Graduate/Preferably Science Graduate 2. 0 to 3 years of experience in Customer Service. 3. Should be fluent in English/Hindi, Marathi 4. Candidate should be comfortable with Rotational Shifts & Week offs Designation: Patient Relationship Officer/Customer Support Executive Salary: 15,000/- to 23,000 /- CTC Benefits: * Provident fund (PF) and ESI * Paid leaves Workdays per week: 6 days (Rotational week off) Job Type: Full-time Pay: ₹17,000.00 - ₹23,000.00 per month Schedule: Rotational shift Work Location: In person

The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the good relationship with customer. Roles and Responsibilities : Handling inbound calls, outbound calls, emails, and chats • The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. Ability to build rapport in diverse workforce in a multicultural setting. Qualifications/Other Requirements 1. Any Graduate 2. Mandatory Biology subject in 12th standard. 3. 1-2 years’ experience in Tele-Calling or Voice Process 4. Healthcare candidates will be preferred. 5. Experience in health Industry 6. Females prefer Designation: Patient Relationship Officer Salary: 22,000/- to 25,000/- Monthly CTC Benefits: • Provident fund (PF) • Mediclaim Insurance Workdays per week: 6 days (Rotational Week off) Timing – 08:00am to 8:00pm (9 hours Shift) Contact – Yashika97170 08655 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Schedule: Day shift Education: Bachelor's (Preferred) Experience: Healthcare management: 1 year (Required) Language: Hindi (Preferred) English (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 16/06/2025

Welcome to Open Mind Services Limited! The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the good relationship with customer. Roles and Responsibilities: Handling inbound calls, outbound calls, emails, and chats The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. Ability to build rapport in diverse workforce in a multicultural setting. Qualifications/Other Requirements 1. Any Graduate 3. 1-2 years’ experience in Tele-Calling or Voice Process 4. Healthcare candidates will be preferred. 5. Experience in health Industry 6. Females prefer Workdays per week: 6 days (Rotational Week off) Timing – 08:00am to 8:00pm (9 hours Shift) Contact – Yashika – 97170 08655/9205844144 Company Name: Open Mind Services Limited B3- 825, 8 th Floor Spaze I Tech Park, Sohna Road Gurgaon Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Schedule: Day shift Rotational shift Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025

Welcome to Open Mind Services Limited! The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make the good relationship with customer. Roles and Responsibilities: Handling inbound calls, outbound calls, emails, and chats The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. Ability to build rapport in diverse workforce in a multicultural setting. Qualifications/Other Requirements 1. Any Graduate 3. 1-2 years’ experience in Tele-Calling or Voice Process 4. Healthcare candidates will be preferred. 5. Experience in health Industry 6. Females prefer Workdays per week: 6 days (Rotational Week off) Timing – 08:00am to 8:00pm (9 hours Shift) Contact – Yashika – 97170 08655/9205844144 Company Name: Open Mind Services Limited B3- 825, 8 th Floor Spaze I Tech Park, Sohna Road Gurgaon Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Schedule: Day shift Rotational shift Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025