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Cognizant
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Customer Support Representative

Customer Support Representative

Cognizant

0 - 3 years

3 - 5 Lacs

gurugram

Posted:5 hours ago| Platform:

Apply

Skills Required

customer support voice process bpo customer service customer care us voice process international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Role Overview:

We are seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is ideal for freshers (PE) and experienced professionals (SPE) with a minimum of 1 year in customer support. You will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound customer interactions via phone, email, or chat.
Resolve customer queries efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure timely resolution of issues.
Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications:

Education:
Graduate in any discipline.
Experience:

PE: Freshers welcome.
SPE: Minimum 1 year of experience in customer support.

Language Proficiency:

English – B1 level (Intermediate proficiency in speaking, reading, and writing).

Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle pressure.
Willingness to work night shifts and from office (WFO).

Preferred Attributes:

Prior experience in BPO or customer service domain.
Problem-solving attitude and attention to detail.

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Customer Support Representative