Customer Support Representative

Company Description

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Role Description

This is a full-time on-site role for a Customer Support Representative located in Mani Majra. The Customer Support Representative will be responsible for managing customer inquiries, resolving customer issues, providing product and service information, and maintaining customer records. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and ensuring customer satisfaction. The role requires working closely with other departments to ensure prompt resolution of customer concerns.

Qualifications

• Strong communication, both written and verbal skills
• Proficiency in managing and resolving customer inquiries and issues
• Experience in maintaining accurate customer records and data entry
• Familiarity with product and service information dissemination
• Ability to work efficiently in a team and coordinate with different departments
• Good problem-solving skills and attention to detail
• Experience in customer service or a related field
• High school diploma or equivalent; Bachelor's degree is a plus