Posted:11 hours ago|
Platform:
Work from Office
Full Time
Responsible for handling call center calls and keeping customer satisfaction at the core of every decision and behavior
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend refreshment training to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets
• Previous experience in a customer service role.
• Strong phone and verbal communication skills along with active listening skills.
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
Good in English (Writing, Speaking & Listening), Malayalam
1+ Year of work Experience in the call center industry
*Interested candidates can drop their CVs on rnjoshi@malomatia.com
Malomatia
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