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Support Engineer 1

Support Engineer 1

Malomatia

3 - 6 years

3 - 5 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

L1 Support MCSA Outlook Configuration IT Helpdesk Hardware Support Troubleshooting ITIL MCSE CCNA Active Directory

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Technical Skills: Provide first-level support for desktops, laptops, printers, and other peripherals\ Handle user account creation, password resets, and permissions in Active Directory. Install, configure, and troubleshoot Windows/Mac OS and commonly used applications (MS Office, browsers, Oracle ERP etc.) Perform installation, configuration, and basic troubleshooting of Windows and macOS Assist with software installations, updates, and patch management. Experience in solving Microsoft Office 365 related incidents and requests. Experience in solving End Point Security tools and Endpoint Patching. Experience in centralized desktop management Basic network support including LAN, Wireless and IP Phones etc. Good Knowledge in TCP\IP Monitor and resolve tickets within SLA using ITSM tools like Manage engine service desk Professional Training and Certification MCSA\MCSE or equivalent Network Certifications like CCNA or equivalent, ITIL

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Support Engineer 1