Support Engineer 1

Role & responsibilities

• Provide L1 to L3 technical support.
• Monitor production jobs (PySpark pipelines, PostgreSQL & ClickHouse data dumps) and ensure SLA compliance.
• Diagnose and troubleshoot issues ranging from basic application queries to deeper system-level incidents.
• Escalate complex issues to engineering teams with proper documentation and logs.
• Work closely with client teams to provide timely updates, RCA (Root Cause Analysis), and resolution plans.
• Maintain issue logs, FAQs, and runbooks for faster problem resolution.
• Participate in shift rotations to provide 24x7 coverage.

Required Skills & Attributes

• Bsc /B.E./B.Tech (CS/IT) or equivalent fresher graduates.
• Strong analytical and problem-solving mindset.
• Basic understanding of databases (SQL knowledge preferred).
• Familiarity with Linux command-line operations.
• Eagerness to learn new tools and technologies quickly.
• Good communication skills for interaction with client stakeholders.
• Willingness to work in rotational shifts.

Nice-to-Have (Plus Points)

• Exposure to Python/PySpark.
• Basic knowledge of cloud platforms (AWS/Azure).
• Prior internship or project in data engineering or support.

What We Offer

• Hands-on training in cutting-edge

  Big Data & AI technologies

  .
• Opportunity to work on one of Indias largest banking PFM deployments.
• Clear career progression path into

  DevOps, Data Engineering, or Product Support

  roles.
• Exposure to client-side operations and enterprise-scale environments.