Customer Support Representative

Job Description

Job Location: Ahmedabad, Gujarat What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role 1 year or more customer service experience – Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you Job Types: Full-time, Permanent, Fresher Benefits: Food provided Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Joining bonus Performance bonus Shift allowance Are you comfortable with Rotational Shift ? (Cab facility is provided for Night shift) Job Types: Full-time, Permanent Pay: ₹10,758.81 - ₹38,500.00 per month Benefits: Commuter assistance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Commission pay Performance bonus Shift allowance Language: Hindi (Preferred) English (Preferred) Work Location: In person