Chat Support Representative

Job Description

Job Title: Chat Support Executive Location: On-site Positions Available: 50 Employment Type: Full-Time Work Environment: 24/7 Rotational Shifts Job Overview: We are seeking enthusiastic and customer-focused Chat Support Executives to join our growing team. In this role, you will be responsible for handling customer inquiries via chat in a professional, accurate, and timely manner. This is an exciting opportunity for individuals who are passionate about delivering excellent service and want to build a long-term career in customer support. Key Responsibilities: Respond to customer queries through chat support with clarity, empathy, and professionalism. Deliver prompt, accurate, and effective solutions to customer issues and requests. Maintain a positive, problem-solving approach to each interaction. Adhere to communication protocols, internal policies, and quality standards. Manage multiple chat conversations simultaneously while maintaining high accuracy. Document customer interactions and escalate unresolved queries when necessary. Work in rotational shifts including night shifts in a 24/7 support environment. Eligibility Criteria: Excellent communication skills in English (both written and verbal). Strong command of grammar and sentence construction. Must have completed at least 12th grade or be a graduate in any discipline. Not currently enrolled in any academic or professional course . Willingness to work on-site as per location requirements. Open to rotational shifts and flexible with night shift schedules. Ability to handle customer queries with patience, tact, and accuracy. Comfortable with fast-paced and multitasking work environments. Benefits Offered: 5-day work week with rotational week-offs. Free cab service for shifts between 9:30 PM and 6:00 AM . Subsidized meals available on-site. Night shift allowance of ₹40/hour for hours worked between 9:30 PM and 6:00 AM . Access to modern office infrastructure and facilities . Comprehensive health insurance and medical benefits for employees. Why Join Us? Be part of a fast-growing customer support team with strong growth prospects. Gain valuable experience in client interaction and problem-solving. Work in a professional and inclusive work culture. Enjoy benefits that support your well-being and work-life balance. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Application Question(s): Are you in Ahmedabad??, as this opportunity are for localites Language: English (Required) Work Location: In person