Customer Support Representative

Customer Support Representative About the role The Customer Support Representative will be responsible for managing customer interactions and ensuring a positive experience for all customers. You will be the first point of contact for our customers, providing timely and effective support. This individual will be stationed at our May I Help You Desk at 32ND and assist with inquiries, offer information, and resolve any immediate concerns to ensure a seamless and positive experience. The ideal candidate is approachable, professional, and solutions-oriented. This role requires strong communication skills, problem-solving abilities, and a passion for customer satisfaction. What You Will Be Doing

• Respond to inquiries, providing accurate information regarding services, directions, and policies.
• Assist visitors with locating restaurants and event venues within the facility.
• Handle and resolve customer complaints or escalate issues to the appropriate department when necessary.
• Maintain daily logs of interactions and report any issues or suggestions to the supervisor.
• Ensure customer feedback is properly documented and relayed to the management team.

What You Bring To The Table

• Education: Bachelor's degree in any field.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Good interpersonal skills and the ability to work well in a team.

What Really Wows Us

• A customer-first mindset with empathetic and positive attitude.
• Excellent verbal and written communication skills.
• High-ownership approach towards challenges in fast paced environment