Customer Support Professional

Bluphlux

0 - 3 years

2 - 5 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

ticketing client satisfaction machine learning customer support continuous improvement troubleshooting crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join Bluphlux as a Customer Support Specialist and be a part of our innovative team that is transforming the recruitment industry. You will play a crucial role in ensuring our clients have a seamless experience with our cutting-edge AI-driven recruitment solutions.

Key Responsibilities

Provide exceptional customer support to clients using Bluphluxs recruitment platform.
Assist clients with inquiries and troubleshoot any issues they encounter.
Collaborate with the technical team to resolve complex problems.
Gather client feedback and communicate it to the product development team for continuous improvement.
Maintain a high level of client satisfaction by ensuring timely and effective communication.

Required Qualifications

Proven experience in a customer support role, preferably in a tech or recruitment industry.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.

Preferred Skills

Familiarity with AI and machine learning concepts.
Experience with CRM software and support ticketing systems.
Ability to adapt to new technologies quickly.

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