Customer Support Officer

Company Profile – Ileseum Clubs

Ileseum Clubs is a vibrant community and network of sports and fitness clubs that champions an active lifestyle, companionship, and a commitment to excellence. With state-of-the-art facilities, expert trainers, and diverse activities, Ileseum is dedicated to helping fitness enthusiasts break barriers, push limits, and celebrate every victory. More than just a place to work out, it’s a space where futures are shaped and extraordinary achievements are unlocked.

Location: Chennai, Tamil Nadu, India

CTC: Up to ₹25,000 per month

Job Summary:

As the first point of contact for members and visitors, you will play a crucial role in delivering an outstanding customer experience. This includes handling inquiries in person, by phone, and via email, resolving complaints, sharing information about club services, events, and memberships, and creating a welcoming atmosphere at all times.

Key Responsibilities:

- Greet and assist members and guests in a friendly, professional manner

- Answer calls, emails, and face-to-face queries about club services, memberships, schedules, and events

- Resolve customer complaints promptly and effectively, and escalate complex issues when needed

- Maintain a clean and organized reception and public areas

- Assist with administrative tasks like data entry, filing, and inventory management

- Inform members about new events, promotions, and services, and distribute club materials

- Support content creation for newsletters, social media, and club communications

- Collaborate with teams including trainers, maintenance, and management to ensure seamless operations

- Gather customer feedback for service improvements

Key Skills:

- Excellent communication and interpersonal skills

- Strong problem-solving and attention to detail

- Proficiency with computer systems, Microsoft Office, and customer management tools

- Ability to multitask in a fast-paced environment

- Friendly, approachable, and customer-oriented attitude

- Passion for sports, fitness, and healthy lifestyles

- Reliability and punctuality

Qualifications:

- Bachelor’s degree, preferably with a background in sports or physical education (preferred but not required)

- 2-3 years Prior customer service experience, ideally in a sports or fitness club

Other Requirements:

- Willingness to work flexible shifts including weekends and holidays

- Ability to stand for extended periods and perform physical tasks

What We Offer:

- A positive, growth-oriented workplace

- Opportunities to participate in top fitness and cultural events

- Wellness initiatives and club facility access (as per policy)

- Team-focused environment and clear pathways for career growth

Contact: +91-8122007802 (To share CVs through whatsapp)

Mail to: sprcityclub@ileseum.club

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person