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Customer Support Officer

Customer Support Officer

Mphasis

0 years

0 Lacs

pune maharashtra india

Posted:5 days ago| Platform:

Apply

Skills Required

support communication service chat training updating database reports transportation

Work Mode

On-site

Job Type

Full Time

Job Description

only FRESHERS with excellent Communication skills

Role: Team Member

Inbound Customer Service – Good Communication

Responsibility:

Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.
Answering calls/ emails as per client mandated procedures.
Updating the Account Status on Client Database.
Creating appropriate records of calls on the in-house database management.
System and paper Reports submitted at the end of shift.
Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.

Outbound Call handling

Responsibility

Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
Creating appropriate reports of all calls on the specified calls

Shift:

Job Location:

Transportation:

Employment type

only FRESHERS with excellent Communication skills

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