Customer Support II ( Voice) Professional

Experian

1 - 6 years

2 - 5 Lacs

hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

customer support insurance medical inbound calls customer service customer care call center financial services healthcare data quality marketing call handling php http https automotive stock exchange

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Care Specialists

What you'll be doing

Receive inbound calls handling for our different lines of business
Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
Educates consumer on dispute management and offer options for immediate resolution
Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
Maintains the integrity of the database by ensuring data quality and accuracy.
Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Experience and Skills

1 year of Inbound call handling experience (Required)
Highest Qualification Graduation (Required)
Excellent English written and oral communications skills (Required)
Keep performance on a occupied environment (85%-90% Occupancy)
Pays close attention to the small aspects of a task or situation
Experience handling support requests from a variety of different channels
Arrange and manage tasks, time, and resources
Interpret information to understand complex problems or situations
Problem-solving skills
PC/internet skill's to make fast and accurate decisions.
To make fast and accurate decisions. Short-term visual memory.

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