Customer Support & Growth Executive

Location: Noida

Experience:2-4years

Type: Full-time, In-office

ABOUT MUUN HOME

Muun Home is a design-first home brand blending European minimalism with Indian colours, textures, and craftsmanship. We create original, thoughtful home products that bring warmth, personality, and comfort into modern Indian homes.

At Muun Home, customer conversations, marketplace growth, and on-ground brand presence all go hand in hand.

ROLE OVERVIEW

Were looking for a Customer Support & Growth Executive who enjoys conversations, is proactive, and likes being involved in different parts of a growing D2C brand. This role combines customer support, marketplace growth support, operations, and on-ground events.

KEY RESPONSIBILITIES

Customer Support & Conversations

• Handle customer queries across WhatsApp, Instagram, website chat, email, and marketplaces
• Guide customers on product details, usage, care, and styling
• Convert inquiries into sales through friendly, consultative conversations
• Handle order-related queries, returns, and exchanges
• Maintain Muun Home’s warm, thoughtful brand voice

Marketplace Growth Support

• Support daily activities on Amazon, Tata Cliq Luxury, and other marketplaces
• Help monitor ratings, reviews, and customer feedback
• Support listing updates, offers, and basic catalogue hygiene
• Coordinate with the growth/marketplace manager on campaigns and launches

Operations Support

• Coordinate with warehouse and ops teams for dispatches and exceptions
• Track delayed or special orders and follow up internally
• Support peak sale periods and promotions

Events & On-Ground Brand Activities

• Assist with pop-ups, exhibitions, flea markets, and brand events
• Support product setup, customer interactions, and sales at events
• Help capture customer feedback and insights from on-ground interactions
• Represent Muun Home in a warm, brand-aligned manner during events

Growth & Brand Support

• Share customer insights that can help improve products and content
• Assist with influencer and sampling orders
• Support B2B inquiries and follow-ups when required

WHO WE’RE LOOKING FOR

• Strong communication skills in English & Hindi
• Comfortable speaking with customers and building rapport
• Organized, proactive, and willing to learn
• Interest in design, home decor, or lifestyle brands
• Prior D2C, e-commerce, or retail experience is a plus
• Comfortable with flexible responsibilities, including on-ground work