Customer Support Executive

3 - 6 years

3 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide product information and technical assistance to customers.
  • Troubleshoot and resolve customer issues with empathy and efficiency.
  • Escalate priority issues to the appropriate teams when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve support processes and customer satisfaction.
  • Stay up to date with product knowledge and company policies.
  • Work in

    rotational night shifts (aligned to US market hours)

    .

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Yanolja Cloud Solution logo
Yanolja Cloud Solution

IT Services and IT Consulting

Seoul

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