Customer Support Executive - Voice

0 - 5 years

1 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


Key Responsibilities

  • Handle inbound/outbound calls from international customers.
  • Resolve customer queries and complaints promptly and professionally.
  • Maintain accurate records of customer interactions and transactions.
  • Meet performance targets such as call quality, handling time, and customer satisfaction.
  • Follow communication scripts when handling different topics.
  • Escalate unresolved issues to the appropriate internal teams.
  • Adhere to company policies and procedures.

Required Skills and Qualifications

  • Excellent communication skills in English (verbal and written).
  • Ability to work in night shifts or rotational week offs.

  • Good listening skills and problem-solving abilities.
  • Basic computer knowledge (MS Office, CRM systems).
  • Positive attitude and team player.
  • Ability to handle pressure and multitask.

If interested, please drop a mail at HNarula@VBeyondapac.com

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Vbeyond Corporation

Staffing and Recruiting

Hillsborough New Jersey

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