Good experience, food and accommodation will be provided

COMPANY NAME-vaani infosystems pvt ltd PROFILE-customer support executive(merchant onbording) process Name-Pay U Experience -01 to 2+yr CTC-24 k to 28 k (in-hand) LOCATION-gurgaon sector 18,phase-4, udyog vihar,haryana QUALIFICATION-12th to pursuing graduation LANGUAGE-good English NOTE-we need good communication & immediate joiner. make outbond calls to merchants for their account activation kyc for onbording conducting customer satisfaction surveys to understand what areas of the company's services need improvements handling outbond calls of merchants for their kyc & payment related issues communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution managing payment helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and helping their team to develop new skills interacting with customers to ensure they have a desirable and shareable experience

COMPANY NAME-VAANI INFOSYSTEMS PVT LTD Working days- 6 days working experience-0 to 3+yr salary range- 22 to 30k Designation: sales associates Profile-(inside sales) LOCATION-Gurgaon sec 18phase-4 Udyog Vihar, Harayana(120001) Responsibilities 1. Handling Outbond calls ,you will be responsible for new & existing subscriptions,pricing,products & information. 2. Follow up with the clients related issue with payments and new subscription 3. Following up the leads on daily basis. 4. Follow approved workflows while responding to customer inquiries. 5. Ensure high customer satisfaction. 6. Coordinate with new & old clients & customer for follow-ups 7. Converted leads from free subscription to paid subscription. Attributes: 1. good verbal communication 2. Ability to work in a high demanding environment Experience: . 0 to -1 years of experience Qualification: 12* to Any Graduate

COMPANY NAME-vaani infosystems pvt ltd.) Working days- 6 days working Designation:quality assurance /quality analyst Qualification -12th or any graduates Salary range-25 k to 26 k pm LOCATION-gurgaon sec 18 phase-4 udyog vihar,Harayana we need good command on English & immediate joiner JD call monitoring and sharing actionable insight.call auditing & build a clearer picture of agent-customer interaction goals and streamline the process to achieve higher customer retention rates study data on the effectiveness of agent actions and develop tried and tested solutions to increase the agent's efficiency identify patterns that expose mistakes made by agents, most of which is because these agents are not direct employees of the company create a response guideline sheet to ensure all agents are abreast with the accurate manner to reply to a range of customer queries detect problem areas and complexity in customer queries and curate fresh flows for multiple BPO processes evaluating agent performance through inspection, although with more of a monitoring goal rather than a fault-finding one actionable discussions with the client to transfer the insights to the agents Call Quality refers to the communication and customer service provide during phone conversations in a BPO. It entails several call related factors, including agent’s professionalism and communication clarity. skiils should have strong leadership skills, including team management, mentoring, and the ability to drive QA processes improvements. QA Analysts need to be proficient in risk management, able to anticipate potential quality issues. Define Quality metrics Call Recording Select Sample Calls Evaluation Criteria Evaluation Process Feedback and coaching Performance Tracking Continuous Improvement