Customer Support Executive

2 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

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About the Role


We are looking for a Customer Support Executive

This role focuses on helping customers, resolving issues quickly, and ensuring a positive support experience.

You will be the first point of contact for customers and play a key role in maintaining customer satisfaction.


Key Responsibilities

  • Handle customer queries via live chat and email
  • Respond to support tickets in a timely and professional manner
  • Understand customer issues and provide clear solutions
  • Escalate technical issues to the relevant team when required
  • Maintain accurate ticket updates and follow-ups
  • Ensure high customer satisfaction and positive experience
  • Follow support processes and guidelines


Required Skills

  • Good written English communication
  • Patience and problem-solving mindset
  • Ability to handle multiple tickets efficiently
  • Customer-first attitude
  • Basic understanding of SaaS or online products


Preferred Experience

  • 0–2 years experience in customer support or service roles
  • Experience with live chat or ticketing systems is a plus
  • Freshers with good communication skills can apply


Compensation

  • Competitive salary based on experience
  • Performance-based incentives
  • Clear growth and promotion opportunities


Career Growth Path

  • Customer Support Executive
  • → Senior Customer Support Executive
  • → Customer Success Associate / Support Lead


Why Join Us

  • Direct interaction with real customers
  • Opportunity to learn SaaS products
  • Stable role with long-term growth
  • Supportive and fast-growing team


How to Apply

  • Apply via LinkedIn with your updated profile.

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