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Customer Support Executive

0 - 2 years

0 - 3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.
  • Provide accurate and timely resolutions to customers' problems while maintaining a high level of professionalism.
  • Collaborate with internal teams to escalate complex issues and ensure seamless resolution.
  • Maintain records of all interactions with customers using CRM software.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-2 years of experience in BPO voice process (customer support) or similar industry.
  • Excellent communication skills in English language (written & spoken).
  • Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
  • Strong problem-solving skills with attention to detail and ability to multitask effectively.

send your CVs on:

aditi.bhadouria@teleperformancedibs.com

8830191790

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Teleperformance (TP)
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

546 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer
  • Jean-Michel Caye

    Chief Financial Officer

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