Customer Support Executive

Job Summary:

Customer Support

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats related to Travel, Telecom and Hospitality Management Process.
• Assist customers with travel-related queries including new reservations, cancellations, changes, and refunds.
• Resolve customer complaints and provide timely and accurate information regarding travel services.
• Offer suggestions for alternate travel options as per customer needs and availability.
• Maintain up-to-date knowledge of airline, hotel, and travel policies and systems.
• Achieve performance targets including quality, customer satisfaction, and call handling time.
• Ensure high levels of customer satisfaction through exceptional service.

Required Skills & Qualifications:

• Minimum HSC / Graduate in any discipline
• 0 – 3 years of experience in customer service or travel process preferred
• Excellent communication skills in English (verbal and written)
• Knowledge of travel GDS systems (Amadeus, Galileo, Sabre) is an added advantage
• Ability to handle pressure and multi-task in a fast-paced environment
• Strong problem-solving and interpersonal skills
• Willing to work in rotational shifts including weekends and holidays

Salary & Benefits:

• Competitive salary as per industry standards (3.5 – 4.8 LPA)
• Performance-based incentives
• Health insurance and PF/ESIC benefits
• Transport facility (as per shift timings)
• Excellent career growth and internal job promotion opportunities
• Fun and inclusive work culture

Work Location:

Mumbai, Pune, Gurugram, Noida.

How to Apply:

Interested candidates can walk in for an interview at the Malad office or send their resumes to Whatsapp: (+91) 930 700 8747

For Interview Practice and Job Consultation:

Visit: SSDITS, 2nd Floor, Lakshmi Sankul Building, At.Post Sawarde (Dervan Phata), Tal.Chiplun, Dist.Ratngiri – 415606

Prepare your Resume as per HR Management System Algorithm.

Practice for your Interview Rounds

Practice for your Online Assessment Rounds

Apply for job opening and Get Shortlisted like a pro.