Customer Support Executive

Astroved lookout for a driven and experienced Senior Customer Support Executive to bolster our Customer Success Team. We're in search of someone with a proven track record in sales, a flair for customer success, and adeptness in international voice processes. This role is pivotal in spearheading new customer acquisition, ensuring retention, salvaging abandoned sales opportunities, and steering customer escalations. We're seeking a dynamic individual with exceptional English communication skills, a knack for tool adaptation, and a preference for Hindi proficiency.

Job description

• Recruit potential customers by recommending our services/products and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Dedication and ability to manage multiple tasks in a pressured environment
• Answering customers inquiries through voice call, email, chat, or ticketing system.
• Follow up on customer satisfaction
• Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
• Flexibility to work different shifts (including evenings, weekends, or holidays)

Preferred candidate profile

• Excellent written and verbal communication skills is mandatory.
• Multilingual skills will catch our attention
• 2+ years of Experience in Customer service experience
• Compassionate with a high level of empathy
• Interpersonal skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Diploma or Degree equivalent

Interested candidates can walk in to the office Monday to Saturday, from 10:30 AM to 02:30 PM, or apply directly through this post, or send their resume to arunkumar@astroved.com.

Astroved.com Pvt Ltd.

Prince Info Park No. 81B, Tower A 4th floor 2nd Main Rd, Ambattur Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Experience:

• Customer Support Executive: 2 years (Preferred)

Work Location: In person

Application Deadline: 05/03/2025