Customer Support executive

Profile: Customer Support Executive Experience: - min 6 months (even internship experience can be counted) Salary - 20-25K per month Roles: Handle, manage & resolve customer query through WhatsApp, calls, e-mails etc communication platforms. Managing inbound and outbound calls/chats/e-mails or any other communication channel as per company policy in a timely manner. Carry out customer order management process and update customer upon their shipment details. Coordinating with the courier agencies for order deliveries & sales returns Coordinating with the sales team and accounts team regarding payment and invoices Carry out website backend operation work such as order management on our website, punch order in website, new order/user creation from backend if received on WhatsApp or call, product uploading, content writing, offers & schemes update and management etc. Amazon and other market place product listing & account management All platform E-com order management, packing & dispatching Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with internal stake holders as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support as per company policy Generate customer reviews and testimonials Reporting as per company policy as and when needed Qualifications & Skills: Must be outgoing, energetic and able to work with the people. Must have superb diplomatic and persuasive communication, social and interpersonal skills. Must be detailed oriented and well groomed. Graduation is must. Experience working in relevant industry is added advantage Understanding of franchise operations Excellent communication skills - Proper English required Strong organizational skills with a problem-solving attitude Must know Email drafting properly. Qualification: Graduation