Customer Support executive

Job Description

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality. Essential Duties And Responsibilities Make sure customer queries are solved quickly with a high degree of satisfaction Handle customer complaints across email, phone, social media, and live chat Maintain and improve customer service SLA’s Look for ways to improve our service quality via root-cause analysis Help build a customer-centric company culture Collaborate closely with our teams Qualification Bachelor's Degree Excellent English writing and speaking skills Detail-oriented Active on social media Hindi, Marathi or Kannada language skills a plus A love of photography Skills:- Customer Support, Root cause analysis and English Proficiency Show more Show less