Customer Support Executive

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate will be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

• Customer Support:
• Provide exceptional customer service through email, WhatsApp, calls, and chatbots.
• Address and resolve customer inquiries and complaints regarding products and dispatch.
• Assist customers with product information, order status, and other related queries.
• Communication:
• Maintain positive and professional behavior with customers at all times.
• Respond promptly to customer queries and ensure all interactions are recorded accurately.
• Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.
• Issue Resolution:
• Identify and resolve customer issues efficiently.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Order Management:
• Assist customers with order placements, modifications, and cancellations.
• Coordinate with the dispatch team to track orders and provide updates to customers.
• Handle product returns, exchanges, and refunds as per company policies.
• Product Knowledge:
• Maintain in-depth knowledge of Right Human Nutrition’s products and services.
• Provide accurate information to customers about product features, benefits, and usage.

Requirements:

• Technical Skills:
• Familiarity with customer service tools and software.
• Basic knowledge of CRM systems.
• Proficiency in using communication tools like email, WhatsApp, and call systems.
• Experience:
• Minimum of 1-2 years of experience in customer service or support roles (preferred).
• Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).
• Personal Attributes:
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.
• Patience and empathy in dealing with customer concerns.

How to Apply:

Interested candidates, please send your resume and a cover letter to hr@rhnfit.com. We look forward to welcoming a new member to our dynamic team!

Job Type: Full-time

Pay: ₹10,015.49 - ₹25,000.00 per month

Ability to commute/relocate:

• Bhadaj, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Application Deadline: 31/05/2025
Expected Start Date: 25/07/2025