Posted:5 hours ago|
Platform:
Work from Office
Full Time
Job Title: Customer Support Executive
Location: Gurugram
Salary: 16 K to 18 K in-hand Salary Range] per month
Job Type: Full-time
Interested Candidate Send Me Updated CV On WhatsApp 9315987720
About the Role:
We are looking for a Customer Support Executive to manage customer queries and complaints. You will also be responsible for providing product and service information and resolving issues in a timely and professional manner.
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Key Responsibilities:
Respond to customer inquiries via phone, email, or chat
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions
Ensure customer satisfaction and build strong relationships
Escalate unresolved issues to the appropriate internal teams
Provide feedback on the efficiency of the customer service process
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Requirements:
Minimum qualification: 12th pass / Graduate
Good communication skills in English and Hindi
Basic computer skills (MS Office, email, CRM tools)
Prior experience in customer service or call centers is a plus
Patience, empathy, and a customer-first attitude
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Preferred Skills:
Active listening
Problem-solving ability
Multitasking
Time management
Team collaboration
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Benefits:
Incentives and performance bonuses
On-the-job training and growth opportunities
Health benefits (if applicable)
Supportive and friendly work environment
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Let me know if you want a customized version for a specific industry (e.g., e-commerce, banking, telecom).
Avani Consulting
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