Posted:1 day ago|
Platform:
Work from Office
Full Time
Key Responsibilities
Onboarding & Training: Guide new customers through setup, onboarding, and product training to ensure smooth adoption.
Customer Relationship Management: Act as the primary point of contact for assigned accounts, building strong, long-term relationships.
Retention & Growth: Proactively monitor customer health, identify risks, and implement strategies to improve retention and drive upsell/cross-sell opportunities.
Support & Issue Resolution: Coordinate with internal teams (Sales & Tech) to resolve client queries quickly and effectively.
Product Advocacy: Gather customer feedback and insights to share with the Product and Engineering teams to improve features and usability.
Reporting: Maintain accurate records of customer interactions, usage metrics, and renewal pipeline in CRM tools.
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