Customer Support Executive

1 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support Executive

Remote (Work-from-Home)


Overview:

We are seeking a proactive and customer-centric Customer Support Executive to join our team. This remote position offers the flexibility to work from home, competitive pay, and performance-based bonuses. The ideal candidate is fluent in both Hindi and English, passionate about helping customers, and skilled in handling interactions via phone and chat platforms.


Key Responsibilities:


  • Handle inquiries, provide solutions, and assist with product or service-related questions to Customers in chat process
  • Conduct outbound calls to enhance customer satisfaction and support business needs before or after purchases.
  • Manage customer interactions efficiently and professionally via chat and phone, ensuring prompt resolutions..
  • Support additional customer experience tasks as required to meet business objectives.


Requirements:


  • Minimum of 1 year of experience in a customer support role in chat role majorly
  • Proficiency in Hindi and English, with excellent verbal and written communication skills.


Skills and Traits:


  • Strong writing, speaking and interpersonal skills to effectively connect with and assist customers.
  • Enjoys engaging with people and solving customer problems.
  • Ability to multitask and manage time efficiently across chat and phone interactions.
  • Empathetic nature, ensuring a positive experience for all customers.


Benefits:


  • Competitive salary package with performance-based incentives.
  • Flexible work-from-home option.
  • Opportunity to grow in a dynamic and fast-paced startup environment.

Join Us:

If you’re passionate about delivering exceptional customer service and excel in both chat and call communication, we want to hear from you!



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